Monthly training and coaching

Initial half-day on-site training for your team:

  • Changing Your Customer Service Story: What's going wrong in customer service and the five steps to fix it
  • Skip the Script and Solve the Problem: proven methods for creative problem-solving in customer service
  • Real-Time Solutions Exercise:  Hands-on training for your team on how to use the procedures they just learned 

Monthly coaching:

  • Three additional 1-2 hour workshops, customized for your business needs.
  • On-site individual coaching for selected team members to coincide with on-site workshops.
  • Eight webinars in customer service & customer experience based on your business needs.
  • Twelve (12) one-hour coaching calls (one per month).

Customer Service Transformation Training

  1. We create a customized transformational plan for your business
  2. Hands-on training for your team in how to execute the plan for success
  3. Training videos for you to keep for future employee training

Sample Training Schedule

First month:

  • Half-day training program (8am - noon)
  • Post-training customer service analysis
  • Monthly coaching call with team or selected individuals (1 hour) - two weeks after training

Month 2:

  • Webinar
  • Monthly customer service analysis
  • Monthly coaching call with team or selected individuals (1 hour)

Month 3:

  • Webinar
  • Monthly customer service analysis
  • Monthly coaching call with team or selected individuals (1 hour)

Sample Training Schedule

Month 4:

  • On-site workshop (1-2 hours)
  • Individual Coaching (4 hours)
  • Monthly customer service analysis
  • Monthly coaching call with team or selected individuals (1 hour)

Month 5:

  • Webinar
  • Monthly customer service analysis
  • Monthly coaching call with team or selected individuals (1 hour)

Month 6:

  • Webinar
  • Monthly customer service analysis
  • Monthly coaching call with team or selected individuals (1 hour)

Month 7:

  • On-site workshop (1-2 hours)
  • Individual Coaching (4 hours)
  • Monthly customer service analysis
  • Monthly coaching call with team or selected individuals (1 hour)

Sample Training Schedule

Month 8:

  • Webinar
  • Monthly customer service analysis
  • Monthly coaching call with team or selected individuals (1 hour)

Month 9:

  • Webinar
  • Monthly customer service analysis
  • Monthly coaching call with team or selected individuals (1 hour)

Month 10:

  • Webinar
  • Monthly customer service analysis
  • Monthly coaching call with team or selected individuals (1 hour)

Month 11:

  • On-site workshop (1-2 hours)
  • Individual Coaching (4 hours)
  • Monthly customer service analysis
  • Monthly coaching call with team or selected individuals (1 hour)

Month 12:

  • Webinar
  • Monthly customer service analysis
  • Monthly coaching call with team or selected individuals (1 hour)